SIMATIC TeleService

Remote maintenance of automation systems via phone or internet

Description

Machines and plants are increasingly operated in places which are far away from the place of manufacture. Manufacturers of plants must nevertheless be able to provide support in the event of a fault. Especially during the warranty period this can result in high costs. TeleService helps to reduce this risk.
With the new TS Adapter IE Advanced you are especially flexible due to the high performance.

Shorter response times for service calls
On-site service calls can be reduced to a minimum
Easy-to-handle solution, tailored to industrial automation
Support for SIMATIC-specific services
Support for PROFIBUS and PROFINET networks
Complete integration into TIA Portal

The possible applications for TeleService are manifold. Plants can be diagnosed, values set and programs or data transmitted from any place on earth via internet or telephone cable. TeleService contributes significantly to reduce travel and personnel costs for service calls and has therefore been a standard product in automation for a long time.

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Components

SIMATIC TeleService comprises the following coordinated components:

TeleService adapter with integral analog or ISDN modem, internet interface and/or serial interface for external modem, e.g. wireless modem
TeleService software with access data management, enabling user-friendly establishment of the connection to the automation components, eventually using function blocks for remote maintenance, remote link, and alarm via text message or fax.

Telesevice Adapter

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